FREQUENTLY ASKED QUESTIONS

*EYELASH EXTENSIONS*

What are eyelash extensions?

-Eyelash extensions are a single extension made up of mink or silk hair applied to your natural eyelash using a special medical adhesive to enhance the length and fullness.

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How long does the extensions last?

-Eyelash extensions can last up to 4-5 weeks with proper maintenance. They will start to shed as your natural lashes starts to grow so a fill in is recommended (but not required) every 2-3 weeks.

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What causes eyelash extensions to shed?

-Naturally, your lashes shed and are replaced with a new younger lash per day. You lose 2-3 lashes per day which is completely fine and natural.

-Waterproof makeup/mascara.

-Oily skin

-Watery eyes

-Sleeping facedown on your lashes

-Picking/Pulling the extensions

-Medication/Vitamins that promotes thyroid or hair growth.

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What is considered "proper maintenance" ?

-The best way to maintain your extensions is to keep them dry within the first 24-48 hours of the initial application, brush daily, stay away from mascara/oil based makeup, do not sleep face down on your lashes and do not pick or pull at the extensions.

-Once you leave your lash appointment you are expected to maintain your lash extensions. Failure to do so, may result in a fill in appointment sooner than your expected fill in date, in which you will be 100% responsible for.

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*APPOINTMENT INFORMATION*

-Please wear a mask to your appointment (NO MASK=NO SERVICE)

-If you are feeling ill or have recently been exposed to COVID-19, please reschedule.

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- All appointments must be booked online with a debt/credit card.

*NO EXCEPTIONS*

-Your card will be charged AFTER your appointment unless you are being charged a inconvenience fee.

-If you are more than 15 minutes late to your scheduled appointment, you will be charged a $5 non refundable LATE FEE.

-If you are more than 30 minutes late to your scheduled appointment, you will be charged a $15 non refundable inconvenience fee and may be required to reschedule.

-If you cancel on the day of your appointment, you will be charged a $20 inconvenience fee.

-If you are a no call/no show, you will be charged a $20 non refundable

inconvenience fee and will not have the luxury of booking again.

-Appointment reminders will be emailed 24 hours prior to your scheduled appointment time

-There are no children or additional company allowed unless they are being serviced.
 

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IF YOU HAVE ANY ADDITIONAL QUESTIONS FEEL FREE TO CONTACT US VIA EMAIL:

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